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Made for Holiday Rental Managers like you.
At Bookster we specialise in creating tools and support to help you attract holiday rental bookings. We've put together guidance on creating an unforgettable first impression with a welcome pack.
No matter whether you rent a holiday cottage by the sea, a short-let city apartment or a vacation holiday home in the hills, a well-thought-out Welcome Pack or Welcome Basket can provide a great impression.
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Providing a holiday rental property is more than just offering a place to stay.
It's about creating the right experience, and this doesn't just happen. It means planning how to manage your guests.
When guests arrive at holiday rentals, they don’t want to arrive at a sterile hotel but instead, they want to feel at home.
No matter whether you rent a holiday cottage by the sea, a short-let city apartment or a vacation holiday home in the hills, a well-thought-out Welcome Pack or Welcome Basket can provide a great impression.
Did we mention that this will work towards earning you some great reviews, and getting repeat bookings too? Double results!
Creating holiday rental guest relationships is important, and a great way to do this is to include a welcoming note.
The goal is to supplement the information in your Guest Area with a personal warm welcome.
We asked some of our clients to share what they include in their standard Welcome Pack. Here are their recommendations.
Take into account the time of year, as this could affect what you include.
Once you have attracted visitors during the Autumn months, swap out the cold drinks and replace them with hot chocolate packs!
And back in the summer season, you could recommend places with terraces and gardens, and places with great ice cream!
Once you have nailed what to include in your standard Welcome Pack, you may start to consider how to take this a step further.
One way is to personalise the contents by the type of guest that you attract.
If you are attracting couples to your short let apartment for a honeymoon or an anniversary, champagne and flowers are classic.
If your short let home attracts families, a fruit juice, a colouring-in book with pencils and maybe a bedtime story would be much appreciated.
If your guests are visiting with an Assistance or Guide Dog, perhaps include a Nylabone chew treat for them too!
For any basic Welcome Pack, the presentation is important!
Take time to consider how it looks, and look for inspiration on places like Pinterest.
A Welcome Pack can improve the guest experience, as all experiences matter in this amazing self-catering industry!
Bookster is dedicated to helping property managers from across the globe improve their businesses.
For supporting your guests we help with:
Creating welcome packs requires planning and thought, and can add lasting value to your guest experience, and to attracting more bookings.