Who we are
Bookster (a trading name of Tribalogic Limited) is committed to providing a service which respects and protects the privacy of you and your team. The data you provide is held until you withdraw consent. You can withdraw your consent or cancel your account at any time.
At Bookster, we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that Bookster is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don't do that sort of thing. But just in case you don't believe us, in this Privacy Policy, we've provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
If you registered for an account
Bookster will only store and process your data to administer your account and to provide the holiday lettings services you request. By consenting, you agree that Bookster may store and process your data for the purposes of providing you with a PMS with optional Channel Manager and Website services if you choose them and contacting you about product related information by email or phone. Bookster cannot create an account unless we have your permission to store and process your data.
If you requested to receive e-newsletters
Bookster will only store and use your data to send you e-newsletters relating to holiday lettings industry and Bookster news. We will share this information with Campaign Monitor who we currently use to send newsletters, which is Campaign Monitor who send and track newsletter activity. The information will not be shared with any other party. Bookster cannot send you e-newsletters unless we have your permission to store and process your data.
If you requested more information about our services, including a software demo or a custom website
Bookster will only store and use your data to contact you via email or phone regarding your request for information about any of the Bookster services. We will not share this information with any third party. We cannot contact you to give you more information about the Bookster services unless we have your permission to store and use your data.
Bookster as Data Controller
We collect data from Bookster clients (the property managers) for billing, marketing, and account management.
Bookster as Data Processor
We process guest data on behalf of Bookster clients via our booking engine and PMS.
The property manager is the Controller for guest data, and guests should refer to property manager’s own privacy policy.
Types of data we collect
Cookies
Bookster uses cookies in the normal operation of the website and service:
- Session
- (e.g. "dd75241ba6b68e5c54a545433b8471de") used to track your session
- tlCore_CookieComplience
- Used to track acceptance of cookie compliance message
- "_ga" & "_gid"
- Used to let Google Analyics work
- __zlcmid
- Used so that Zendesk chat can work
Third-Party Data Sharing (Sub-processors)
Bookster will share data with third parties where appropriate:
- Payment Gateways: Stripe, PayPal, Opayo and Synapto are third-party entities that handle financial data.
- Marketing Tools: the Bookster "Email Marketing" feature will share some guest details with Campaign Monitor.
- Security: we use Security Metrics to scan our services for vulnerabilities.
- Channel Management: for the purposes of syncing up property and guest data we transmit to and receive data from Third-Party OTAs (namely Airbnb, Booking.com, Vrbo).
- ID Verification: Bookster can integrate with Truvi (formerly Superhog) for guest vetting. Bookster will pass guest details to Truvi to conduct guest vetting.
- Google Analytics: When someone visits www.booksterhq.com and logs into Bookster we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Instant Websites
Bookster provides "Instant Websites" for clients:
- Bookster provides the infrastructure for these sites.
- The Property Manager is responsible for the content and the specific privacy practices of their own Instant Website.
Mailing Lists
As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you've asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you're happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We use a third-party provider, Campaign Monitor, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Campaign Monitor's privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Robin Morris.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold.
You are entitled to request property/booking data in a machine-readable format.
You are entitled to withdraw consent for marketing emails and cookies.
Email your request to our data protection officer Robin Morris at datacontroller[at]booksterhq.com or call us on +44 131 510 6946
Bookster is a trading name of Tribalogic Ltd, a company registered in Scotland (Company No. SC315153) with its registered office at Bookster, Edinburgh Futures Institute, 1 Lauriston Place, Edinburgh, Scotland, UK, EH3 9EF.
Changes to this Privacy Notice
We may amend/update this policy by publishing a new version on this website at any time.
Updated 5 March 2026.
