Automate emails for OTA guests
The Online Travel Agents (OTAs / Channels) obscure your guest email addresses, but you can now email them with your personal messages.
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Bookster has updated the Email Marketing tool so you can now send Automated Emails to guests who book through OTAs and channels like Booking.com and Airbnb. Find out how.
Ever wondered how to communicate with your guests who book through an OTA (Online Travel Agent) or Channel, like Airbnb, Booking.com or TripAdvisor?
How can you reduce cancellations through strong relationships with your guests?
How can you advise on the best local restaurants?
How can you check in with the guest 1 day after arrival?
Bookster has created the solution, as part of our flexible automated emails for holiday homes.
How to automate emails for OTA guests
Automating emails for OTA or channel guests can be arranged in the Email Marketing tool. Here's how:
1. Create the Automated Emails in our Marketing Emails tool. You can read more about how to create automated emails here.
2. Choose to send emails to guests throughout the booking process (from the moment the booking is received until 1 week after check-out.)
3. Select to send to all guests, guests with real email addresses, or just guests who booked through OTAs.
Build stronger relationships with guests
Communication with guests is vital for strong guest relationships.
But don't overwhelm your guests.
The key is to send the information they need, at the right time.
Here are 4 automated guest emails we recommend you consider.
Why use Email Marketing for channel and OTA guests
If you don't already send emails to your guests, other than Booksters notification emails, then you may wonder why you should.
If you need support to create your automated emails, or even plan what to say and when, simply get in touch.
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