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In this industry, property managers love attracting bookings to your holiday lets and guests.
But not all guests love and respect your holiday rental properties.
They can create noise which disturbs the neighbours.
Bad guests can damage the property damaging the next guests' experiences, and costing you time and money to fix.
They can run the air-conditioning and heating at full power, even when not in the property, wasting money and damaging the environment.
Bad guests can book several properties for the same period, cancelling them at the last moment, creating financial loss for the property manager.
Detail your house rules within your Terms and Conditions, and ensure that the guest sees your T&Cs at the time of booking. If you don't want any parties or events, include this clearly.
The need for third-party companies to create tools that monitor noise within the holiday property was sparked by new regulations, complaints, and problem behaviour.
These tools offer the option to:
Build relationships with guests for opportunities.
Your holiday rental associations are actively working with local councils and governments to shape future legislation surrounding holiday home activity in your area.
Join, get in touch with and monitor your local associations, for up-to-date guidance on how to prevent noise and damage.
In the UK this is the ASSC, HHA and STAA, and in Europe this is the VRMA.
Explain to guests before they make the booking that you check guest identification (ID) documents.
This can deter bad guests from making a booking where they intend to party or cause damage.
It can also improve behaviour of good guests as they know that their identification details have been taken.
Sadly, there is no guarantee that your guest will not cause damage, either accidentally or on purpose.
Check out the third-party tools which check your guests ahead of the booking, and provide guarantees to reinstate any guest property damage.
There are a number of tools now available that support your need to monitor heating and air-conditioning usage.
These work in a number of different ways:
Build relationships with guests for opportunities to express your house rules. You can do this through your Guest Area, or using a tool like Email Marketing.
Cancellation policies are an important part of managing your guests' expectations, whilst protecting your own business.
Your cancellation policies need to be attractive, yet protect your business from unnecessary risk.
During COVID, many property managers moved to extremes.
Some chose high flexibility cancellation policies to attract more bookings, whilst other property managers selected extremely strict cancellation policies to prevent loss of income due to cancellations.
By offering high flexibility cancellation policies, guests are able to book multiple properties for the same period and cancel at the last minute. This allows the guests to take advantage of last-minute offers, or leave the decision-making until the last moment.
Good for the guest.
Bad for the property managers who find themselves with empty online calendars with just days to go until the booking.
Review your cancellation policies, and ensure that you have built-in sufficient protection to deter guests from making these multiple bookings on your property, and protect your business.
The tourism industry is a hotspot for fraudsters, with credit card crime on the rise.
To prevent your holiday property from being the target of professional thieves, use a third-party company to check and vet your guests, including an ID check.
We work with SUPERHOG, with a full integration designed to seamlessly manage Identification (ID) Checks, research, and vet the guests with two results, it deters bad guests and protects your business against damage.
Your Guest Area tool provides sections on your House Rules and a reminder of your Terms and Conditions.
Cancellation policies and Terms and Conditions
Add your cancellation policies and Terms and Conditions into your property management software listing, which every guest will see at the time of booking.