This process of building good property owner relationships starts with attracting new owners with suitable holiday home accommodation to your business. The next stage is to work closely with them to meet their needs, retaining these owners in your business.
Bookster is fully aware of the need to support you by supporting your owners. We dedicate resources to building a suite of technical tools and features which help agencies optimise these relationships and create a positive owners experience.
How does Bookster support Owner Relationships?
As with any relationship, building good owner relationships requires a good deal of effort, so Bookster works with your holiday lettings company and your owners in two ways:
- building a portfolio of attractive properties by attracting new owners to work with you, and
- maintaining long-term strong relationships with your owners through clear, easy to understand communication.
So what is our goal?
Our goal is to help your business grows profitably, with the number of holiday rental properties under management growing in-line with your business plans, with attractive apartments, villas and homes in your portfolio.
We do this by providing the following time and resource saving tools within the Bookster property management system (PMS):
- Owner log-ins
These provide a special access to the property management software, providing core information and actionable tasks for their needs. There are multiple access levels for owners, depending on their needs to block out dates and change prices.
A unique sign-in ensures that private guest data and credit card information cannot be accessed, helping you also protect your guests in line with the PCI DSS regulations.
- Owner communications
The Bookster holiday rental management software has developed reliable, automated messages to alert your owners when the property reservation has been made, cancelled or adjusted so they stay fully informed.
- Owner property data
All Owners have access to Arrival & Departure iCal feeds, so they can see at a glance in their calendars when their property is booked out.
- Dedicated owner pages on the Bookster custom websites
Custom websites can include tailored pages to attract new owners to join your agency. These are important pages within the bespoke webs, bringing new property owners to work with your vacation rental company.
- Owner statements (in progress!)
A feature which provides detailed payment information to your property owners on the payments due to them, with deductions detailed clearly.
Bookster believes in #ExperiencesMatter, so we are dedicated to providing tools and features within our property management software to support the Owner Experience, the Guest Experience and the Property Managers Experience. If you’d like to discuss this further, feel free to contact us.
Keep an eye on our Change Log and watch out for future blog updates on our new developments.