What is going on at Bookster? Listen to the people behind the SaaS vacation rental platform.
The Scottish visitor levy is now live and Edinburgh’s first quarterly returns are due. Colin and Robin return to explain why the percentage model is so hard to get right, and how Bookster helps hosts track and submit what they owe.
What it means when holiday rental clients start building their own tools on top of Bookster's API, and how that's quietly shifting the team's product priorities
From missing photo descriptions to abandoning channels after one bad review, Robin and Adam reveal the habits that hold property managers back - and what to do instead.
Discover how probing questions transform a standard software walkthrough into a mission-critical solution for a holiday rental business.
The visitor levy is a Scotland-wide tourist tax implemented first in Edinburgh, charged as a percentage-based fee on short-term rentals for visitors, including tourists and temporary workers.
The team explains the difference between customer success (proactive support) and traditional support (reactive help), highlighting their efforts to engage clients regularly to ensure they utilize all features effectively.
Working with third party service providers as a SaaS product.
What does Robin mean by 'Vertical Integration'?
Host Simon Beattie chats with CEO and Co-founder Robin Morris and Jonny Brannen from our sales team about finding the right customer for Bookster, and Bookster's experience with ensuring the right customers join Bookster.
How does Bookster organise its working practices? Has Bookster always offered flexible working and remote working, and how does it work in practice?
How did Bookster create its' software product?
How does Bookster market itself with a small budget?
How did we move from being a general software company to one servicing a specific niche?
How does Bookster ship software and work on projects? What are some alternative ways to work, and why do we do it like we do?
There are bad people on the internet. As Bookster is an online application it is exposed to bad people who try to do bad things. Here's our thoughts and how we cope with them.
Reaching out to prospective Bookster clients
Another of Bookster's key pillars - Ease of Use
High quality support is at the heart of how Bookster provides it's service
Simon, Robin and Adam discuss one of Bookster's key pillars - a low barrier to entry.
Robin and Simon talk about Caravan Sitefinder and the four pillars on which Bookster was founded.
