Case Study: Spectrum Breaks
Key Takeaways
- It provides autistic friendly accommodation to families, care homes, and schools
- Spectrum Breaks is based in the Isle of Wight, working with Bookster since 2017
- Colin needed an integrated and easy to use booking system
- He also needed processes to manage bookings and manage guests' needs
- Colin also highly values the email marketing system to send bulk emails
- He is expanding their customer base and is attracting more guests each year.
Airbnb, Booking.com, Direct bookings and more - Bookster helps you attract bookings.
Get started free…Book a DemoWe talked with Colin Pratt about how he got started, and his experiences of working with Bookster, managing the bookings for his unique holiday home.
The system is easy to use and helps us manage our bookings, but the best thing about Bookster is the helpful and friendly support the people at Bookster provide.
We feel that Bookster are working with us as partners in managing our bookings and helping us manage our customers.
Case Study: Spectrum Breaks
Colin Pratt manages Spectrum Breaks, four luxury self-contained holiday apartments on the Isle of Wight.
He uses Bookster to attract bookings, manage his guests needs and manage his bookings, using Bookster Property Management System.
1. Tell us about Spectrum Breaks
We specialise in autistic friendly holidays and are a centre of excellence for autism.
One of the first (and probably only) holiday destination where everyone visiting will have a member on the autistic spectrum, this creates an understanding environment.
2. And what makes you different?
The whole centre is set up with autism in mind but does not have a special needs feel, so everyone can relax and enjoy a holiday together.
The facilities we have at the centre include an indoor heated salt swimming pool heated to 32 degrees, a Gym, Sauna, Art room, Games room, Music room, IT room, Cinema area, and Sensory room.
The apartments are autism friendly having appropriate locks and water shut-off values, they are also designed to be maintained easily should accidents happen.
Check out our reviews to see what our guests think of us.
3. How long have you worked with Bookster?
We have been with Bookster since we opened our doors in 2017.
4. What did Spectrum Breaks need when you were getting started?
We have our own website but needed a booking system that could easily integrate, it needed to be easy to use and manage the bookings and payments, sending guests booking details and reminders.
5. What features of our product have helped Spectrum Breaks?
The integrated calendar widgets that are configurable, please check our website where you can see how we have used these to best effect…
The marketing e-mail system that allows us to send bulk e-mails to all our guests that have stayed.
6. What have you been most impressed with?
The system is easy to use and helps us manage our bookings, but the best thing about Bookster is the helpful and friendly support the people at Bookster provide.
We feel that Bookster are working with us as partners in managing our bookings and helping us manage our customers.
7. So what’s next for Spectrum breaks?
For now, it's about growing our customer base, and as with all the leisure industry get over the impact of Covid – Brexit – Energy crisis and the cost of living until we have a stable market base.
8. And anything else you'd like to say :)
Bookster provided us with the solution we need and continues to improve its services and facilities.
Keep doing what you do, it just what we need and is great.
For more information and to book directly with Spectrum Breaks, check out their website or Facebook page.
Spectrum Breaks has used Bookster property management software since 2017.
Colin has used it to attract bookings through his own website and manage his guests' needs in a unique market.
