How it works:
Bookster and Feefo

Bookster is integrated with Feefo.

This means good things for both the quality of your reviews and your website SEO. However, it can be difficult to understand exactly how it works - and what to expect once you've set everything up.

How does it work?

1.

Bookster logo            Feefo logo

Bookster informs Feefo when the guest has departed.

2.

Feefo logo            

Feefo sends a review request to the guest.

3.

The guest writes and submits a review.

4.

Feefo logo            Bookster logo

Feefo informs Bookster that the review has been added and Bookster grabs the review from Feefo.

5.

Bookster logo             

Bookster shows the review on your Bookster website.

Feefo FAQs

Will all my bookings be submitted to Feefo to request a review?

No. Bookings through your website or manual bookings will be passed to Feefo and show up on your website. Bookings taken via 3rd party Channels will not.

If you have any reservations from Channels which you want Feefo to contact for a review, simply provide them with the details and they will do the rest! 

Can I delete Feefo reviews?

Yes, you can delete reviews. Since Bookster pulls in review content from Feefo directly - you'll need to contact Feefo and request that they delete the review. The next time Bookster syncs review content with Feefo - the deleted review will no longer appear.

How can I get more Feefo reviews?

More bookings means more Feefo reviews! The more bookings you take - the more review requests will be sent to guests.

Can I still use Feefo if I don't have a website?

Yes, you can. However, the reviews will not be synced with your Bookster property content.

 

Will all my bookings be submitted to Feefo to request a review?

No. Bookings through your website or manual bookings will be passed to Feefo and show up on your website. Bookings taken via 3rd party Channels will not.

 

How do I set up Feefo with my Bookster PMS?

Once you have registered for your Bookster account, simply register with Feefo by emailing at This email address is being protected from spambots. You need JavaScript enabled to view it. or phoning on (0044) 0203 934 5560. They will talk you through the process and how to best benefit from your customer reviews.

 

 

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