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Guest Assistant

An interactive Guest Relations chat bot that knows your property inside and out.

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Free up your time by letting Bookster answer guest questions about the property and their booking on your behalf.

Save time - reduce the time spent answering Guest questions
24/7 coverage - answer guest questions any time of the day or night
Instant Response - answer Guest questions within a few seconds
Monitor - Guest questions and responses are recorded against their booking

Designed to help…

Your guests

Great for…

Guest Liaison

Quick overview

Available with

Free

Lite

Pro

Max

You can set this up yourself.

Learn more

No third party services required.

No additional costs.

What does it do?

Responds to guest questions about your property or their bookings instantly in an AI enabled, chatbot style interface.

Instant - Responds to guest questions within seconds
Property Details - will respond to questions about the property
Booking Details - will respond to questions about their Booking
Easy to Find - Accessible to guests in their Booking Guest Area
Google Places - responds to questions about nearby place and things to do
WiFi Help - will give guests a QR code to connect other devices to your WiFi
Photos - will show guest photos of your properties when requested

Guest Assistant Screen Grab - A guest asking about the wifi code for the property (© 2025 Bookster)

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How it works

Learn how this feature works

Frequently Asked Questions

Additional cost?

No.

Which plan is Guest Assistant available in?

Does it require a 3rd party service?

No.

How do I get Guest Assistant?

You can ask test questions to the Guest Assistant inside Bookster on a Booking OR look inside the Guest Area to see where the Guest sees it.

Take me there

Does it know about the booking?: Yes, it can respond to questions about a Guest's booking
Does it have access to property information?: Yes, it will use the property details that you have uploaded into Bookster
How can I improve the responses?: Ensure that your property information is up to date and as well filled out as possible. For example, fill out the 'How To' sections to improve responses on how to work things in your property.

No setup fees. No contracts.

Try our features with a free trial today.
- Robin, Managing Director

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