Case Study: Sarah's
Key Takeaways
- Sarah's is a Georgian holiday rental apartment in Holt, Norfolk
- Sarah has been working with Bookster for since she set up her business in 2020
- She needed help with taking payments, showing availability, & joining platforms
- Sarah is more impressed with the quality and speed of Bookster's communication
- She finds the booking calendar across Airbnb, Booking.com and Vrbo most useful
- Sarah plans to expand into offering Sarah's as a meeting place and day rentals.
We've developed the Bookster property management software to help property managers like Sarah to build her business through attracting more bookings.
I'd like to add that you are personable and accessible, it is most reassuring to know that there is help out there that is both quick and efficient when dealing with technical things that maybe some of us are challenged to understand!
Case Study: Sarah's
Sarah is a Bookster client, using many of the features in the Bookster property management and channel manager services to attract bookings to her Georgian holiday apartment.
What is Sarah's?
"Formerly a Victorian beer and wine merchant and latterly a 20th-century tea shop and bakery, Sarah's latest incarnation as a Georgian townhouse apartment endeavours to provide guests with a true home-from-home stay.
Owned and styled by Sarah, a freelance stylist whose travels and adventures have taken her all over the world, Sarah's combines stylish interiors, a central location and practical year-round information of things to see and do.
Sarah's sleeps four and has two bedrooms; A master bedroom with a bespoke four-poster plus a twin room that can convert to a large (zip and link hotel-style mattress) double.
A foldaway cot and high chair are also available – Sarah’s welcomes family stays."
And what makes you different?
"The space is styled domestically so that the guest truly feels like they are staying in someone's home.
Experience stays are also offered so that a guest can book an activity ahead of their stay, giving them the chance to get to know this amazing area by way of joining an expert for a day, be it nature, sailing, or hiring a beach hut.
Sarah's offers semi-concierge-style service. There is also always a selection of items dressing the space for sale, objects that tell a story on a travelling theme."
How long have you worked with Bookster?
"I have been with Bookster since Sarah's inception, in spring 2020."
When you joined us, what did you need?
"Everything! How to take payments, how to show availability, how to integrate multiple booking platforms. It is indeed a whole new world for someone just starting."
What features of Bookster do you find most useful?
"Being able to run a live booking calendar across multiple sites, with Bookster / direct bookings being the hub."
What have you been most impressed with?
"Quality and speed of communication.
When there has been a problem, it could be something as important as fixing availability or sorting a stay rate, things that we would like to address immediately in case someone tries to book whilst something is incorrect.
Each time I have emailed Bookster, my agent assigned to helping my account is always immediately back to me.
Bookster is also very good at being on hand to help, for example, assisting me with compiling a spreadsheet of bookings for tax return purposes."
So what’s next for Sarah's?
"I am exploring using Sarah's space for other activities, be it a meeting place or day rental. Bookster's calendar will help with this.
I am also expanding the experience stays, and gearing up for Xmas shopping weekends away in independent Georgian Holt and looking ahead to the Xmas / New Year season too."
How can guests book with you?
"You are welcome to visit my website, Stay at Sarahs and check out my Instagram page @stayatsarahs."
Anything else you'd like to say?
"I'd like to add that you are personable and accessible, it is most reassuring to know that there is help out there that is both quick and efficient when dealing with technical things that maybe some of us are challenged to understand!"
