BooksterYour Holiday Rentals business: COVID-19 We’ll update this post regularly with suggestions and ideas for how to get through this period. We're all in this together, so feel free to send us your ideas and suggestions. Find business support for holiday rentals businesses 1. Request a mortgage payment holiday (a forbearance) If you own the holiday rental property, you may be eligible for a payment holiday that will offer some breathing space in your finances. This means you’ll pay nothing for a fixed period of time, however you would still accrue interest on the amount owed. Contact your mortgage supplier for more details. 2. Contact your Insurance Company Check with your Insurance Company if your company is protected for loss of earnings due to COVID-19 or Coronavirus. Read through your policy yourself too, to supplement the information from insurance companies. 3. Check with your Government Some Governments are creating support packages for businesses affected by COVID-19. Speak with your Business Support area of your Government. If you are in the UK, also check our guide to UK Government Support for small businesses. Business Processes 1. Manage cancellation requests There are a number of options which may suit your business when you receive a cancellation request due to Coronavirus: Offer to change the reservation to a later date for no extra charge (you could even add in a free extra gift to incentivise this). Ask the guest to refer to their Travel Insurance Policy, which may cover them for their cancelled trip. Offer to exchange the booking to a Gift Voucher which can be used at a later date. If all else fails and you need to cancel the booking, use your software automated processes so the refund is returned as quickly as possible and the guest receives timely communications. Attract a new market Whilst tourism has reduced dramatically, there may be other markets that would rent your holiday rental properties. Consider contacting local companies in the following industries requiring a place to self-isolate, or a safe place to use when they are travelling: Hospital workers Financial service companies Employees requiring a place to work remotely Long-term hotel guests whose hotels are closing or who no longer want to stay in a hotel. Other industries may have employees who HAVE to work, and therefore need a space to stay. Make a list of who these may be, and contact the HR department. Get in a better position for when bookings return When bookings reduce, there may be a period of quiet. Although this is stressful, it may be an opportunity to put your property listings in ship-shape. This will improve your opportunities for business recovery when Coronavirus recedes and tourism restarts: 1. Review your property listings The amount and value of bookings that you receive are affected by the quality of the listing. This is whether it is seen on an independent website alone, or on the channels too. Completing all the right sections in a listing will help your property rank higher on channels, which means more bookings. And presenting your property well to potential guests will entice them to book at a higher price! 2. Update photos / videos / floor plans - name, describe and tag Multimedia is vital in holiday rentals. If your photographer can leave their home, this is a time to ask a professional photographer to take quality photos. Once you have them, upload them into your property management software, name, describe and tag them. Doing this correctly will increase bookings and rankings in Google and the channels too. 3. Deep clean the properties Some clients tell us that they struggle to find breaks in their booking calendars to arrange deep cleans. If you or your cleaners are permitted to leave home, this could be time to deep clean your holiday rental. This preparation will put it in a great condition when bookings restart - boosting those guest reviews. 4. Communicate with your guests There is a great deal of uncertainty across all nations. Communication is a good way to build relationships, so guests remember you positively when it’s time to re-book. Keep in touch with all guests - those who still plan to come as well as those who have cancelled or rescheduled. Protect your team and your guests 1. Ask your guests for extra information Some holiday rental companies are now asking for extra information on the origin of the guests. 2. Protect your frontline employees Protect your team-members who come into contact with guests or the holiday rental after departure. The virus can live up to 30 minutes if suspended in the air, and up to 3 days on some metal surfaces (Source: The New York Times). Consider what protection is required: Training for your team Gloves and protective clothing for your cleaners and concierge Extra time for a deeper clean Allow time between the clean and the arrival of the guest Allow time between the departure of the guest and the next clean. Properly have put together a guide for cleaning holiday let properties during the Coronavirus situation which you may find useful. Please get in touch if we can be of assistance - this is a difficult time and working together will help us all get through it. Stay safe, stay healthy, stay strong. Love from the team at Bookster.

Holiday Rentals: COVID-19

Written by Kelly Odor

COVID-19 (Coronavirus) is having a significant impact on the holiday rentals industry. Here are some tips to mitigate the effect on you.

Holiday Rentals: COVID-19 - Bookster guide for holiday rentals professionals to dealing with the outbreak of COVID-19 (Coronavirus)
Bookster guide for holiday rentals professionals to dealing with the outbreak of COVID-19 (Coronavirus)

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Your Holiday Rentals business: COVID-19

We’ll update this post regularly with suggestions and ideas for how to get through this period. We're all in this together, so feel free to send us your ideas and suggestions.

Find business support for holiday rentals businesses

1. Request a mortgage payment holiday (a forbearance)

If you own the holiday rental property, you may be eligible for a payment holiday that will offer some breathing space in your finances. 

This means you’ll pay nothing for a fixed period of time, however you would still accrue interest on the amount owed. Contact your mortgage supplier for more details. 

2. Contact your Insurance Company

Check with your Insurance Company if your company is protected for loss of earnings due to COVID-19 or Coronavirus.

Read through your policy yourself too, to supplement the information from insurance companies.

3. Check with your Government

Some Governments are creating support packages for businesses affected by COVID-19. Speak with your Business Support area of your Government. If you are in the UK, also check our guide to UK Government Support for small businesses.

Business Processes

1. Manage cancellation requests 

There are a number of options which may suit your business when you receive a cancellation request due to Coronavirus:

  • Offer to change the reservation to a later date for no extra charge (you could even add in a free extra gift to incentivise this).
  • Ask the guest to refer to their Travel Insurance Policy, which may cover them for their cancelled trip. 
  • Offer to exchange the booking to a Gift Voucher which can be used at a later date.
  • If all else fails and you need to cancel the booking, use your software automated processes so the refund is returned as quickly as possible and the guest receives timely communications. 

Attract a new market

Whilst tourism has reduced dramatically, there may be other markets that would rent your holiday rental properties. Consider contacting local companies in the following industries requiring a place to self-isolate, or a safe place to use when they are travelling:

  • Hospital workers
  • Financial service companies
  • Employees requiring a place to work remotely
  • Long-term hotel guests whose hotels are closing or who no longer want to stay in a hotel.

Other industries may have employees who HAVE to work, and therefore need a space to stay. Make a list of who these may be, and contact the HR department.  

Get in a better position for when bookings return

When bookings reduce, there may be a period of quiet. Although this is stressful, it may be an opportunity to put your property listings in ship-shape.

This will improve your opportunities for business recovery when Coronavirus recedes and tourism restarts: 

1. Review your property listings

The amount and value of bookings that you receive are affected by the quality of the listing. This is whether it is seen on an independent website alone, or on the channels too. 

Completing all the right sections in a listing will help your property rank higher on channels, which means more bookings. And presenting your property well to potential guests will entice them to book at a higher price!

2. Update photos / videos / floor plans - name, describe and tag 

Multimedia is vital in holiday rentals. 

If your photographer can leave their home, this is a time to ask a professional photographer to take quality photos. 

Once you have them, upload them into your property management software, name, describe and tag them. Doing this correctly will increase bookings and rankings in Google and the channels too. 

3. Deep clean the properties

Some clients tell us that they struggle to find breaks in their booking calendars to arrange deep cleans.

If you or your cleaners are permitted to leave home, this could be time to deep clean your holiday rental. This preparation will put it in a great condition when bookings restart - boosting those guest reviews. 

4. Communicate with your guests

There is a great deal of uncertainty across all nations. Communication is a good way to build relationships, so guests remember you positively when it’s time to re-book.

Keep in touch with all guests - those who still plan to come as well as those who have cancelled or rescheduled. 

Protect your team and your guests

1. Ask your guests for extra information

Some holiday rental companies are now asking for extra information on the origin of the guests.

2. Protect your frontline employees

Protect your team-members who come into contact with guests or the holiday rental after departure.

The virus can live up to 30 minutes if suspended in the air, and up to 3 days on some metal surfaces (Source: The New York Times).

Consider what protection is required:

  • Training for your team
  • Gloves and protective clothing for your cleaners and concierge
  • Extra time for a deeper clean
  • Allow time between the clean and the arrival of the guest
  • Allow time between the departure of the guest and the next clean.

Properly have put together a guide for cleaning holiday let properties during the Coronavirus situation which you may find useful.


Please get in touch if we can be of assistance - this is a difficult time and working together will help us all get through it. 

Stay safe, stay healthy, stay strong. 

Love from the team at Bookster. 

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